Mystery Diner

diner

Using a mystery diner is a really effective way to assess your restaurant and the level of customer service that you offer. Mystery diners provide restaurants with regular in depth analysis of their service, plus an overall perception of their operation, through the eyes of genuine customers. Good mystery diners can be worth their weight inRead More »

The Follow-Up

Follow up 2

Every restaurant should have a good follow-up in place. Not only is this your chance to make sure your customer is happy with their experience, but it is also an excellent opportunity for your FOH staff to up-sell. All to often the follow-up can be forgotten, especially if you’re busy or short staffed. By havingRead More »

Sunday Roasting

roast

I have a little tale I’d like to share with you. Me and the family have been visiting the same restaurant for well over three years. We love it there and to be honest, I always order the same thing. Isn’t it funny how as humans we do this? Stick with what we know, takeRead More »