The Follow-Up

Follow up 2

Every restaurant should have a good follow-up in place. Not only is this your chance to make sure your customer is happy with their experience, but it is also an excellent opportunity for your FOH staff to up-sell. All to often the follow-up can be forgotten, especially if you’re busy or short staffed. By havingRead More »

Its All About The Follow Up!

Follow Up Waitress

It’s a fact of business life, and life in general, that just as we think we have everything under control, something comes out of the blue to pull the rug from under us. This is especially true in the restaurant business. I’ve no doubt that your restaurant is a well (olive) oiled machine that getsRead More »