Mystery Diner

diner

Using a mystery diner is a really effective way to assess your restaurant and the level of customer service that you offer. Mystery diners provide restaurants with regular in depth analysis of their service, plus an overall perception of their operation, through the eyes of genuine customers. Good mystery diners can be worth their weight inRead More »

The Misuse Of TripAdvisor

TripAdvisor

A restauranteurs worst nightmare… A bad TripAdvisor review. Created in year 2000 TripAdvisor is the World’s biggest online forum dedicated to posting the good, bad and the ugly of reviews for world of hospitality. There’s 2 types of people that go on TripAdvisor. Those who go on there to write genuine positive reviews about somewhere,Read More »