The Follow-Up

Follow up 2

Every restaurant should have a good follow-up in place. Not only is this your chance to make sure your customer is happy with their experience, but it is also an excellent opportunity for your FOH staff to up-sell. All to often the follow-up can be forgotten, especially if you’re busy or short staffed. By havingRead More »

Sunday Roasting

roast

I have a little tale I’d like to share with you. Me and the family have been visiting the same restaurant for well over three years. We love it there and to be honest, I always order the same thing. Isn’t it funny how as humans we do this? Stick with what we know, takeRead More »

The Misuse Of TripAdvisor

TripAdvisor

A restauranteurs worst nightmare… A bad TripAdvisor review. Created in year 2000 TripAdvisor is the World’s biggest online forum dedicated to posting the good, bad and the ugly of reviews for world of hospitality. There’s 2 types of people that go on TripAdvisor. Those who go on there to write genuine positive reviews about somewhere,Read More »