Mystery Diner

diner

Using a mystery diner is a really effective way to assess your restaurant and the level of customer service that you offer. Mystery diners provide restaurants with regular in depth analysis of their service, plus an overall perception of their operation, through the eyes of genuine customers. Good mystery diners can be worth their weight inRead More »

The Follow-Up

Follow up 2

Every restaurant should have a good follow-up in place. Not only is this your chance to make sure your customer is happy with their experience, but it is also an excellent opportunity for your FOH staff to up-sell. All to often the follow-up can be forgotten, especially if you’re busy or short staffed. By havingRead More »

The Misuse Of TripAdvisor

TripAdvisor

A restauranteurs worst nightmare… A bad TripAdvisor review. Created in year 2000 TripAdvisor is the World’s biggest online forum dedicated to posting the good, bad and the ugly of reviews for world of hospitality. There’s 2 types of people that go on TripAdvisor. Those who go on there to write genuine positive reviews about somewhere,Read More »

Top 10 Restaurant Management Tips

Restaurant management tips

Good managers do not appear overnight. Sometimes, restaurant managers need instruction and practice in order to effectively run the business, supervise employees and satisfy customers. Here’s ten ways in which restaurant managers can improve their business: Manage Costs Effectively In order to run a successful business, the managing costs are critical. These include labour, foodRead More »

8 Tips For Creating An Amazing Menu

8 tips to create an amazing menu

The one piece of advertising that your customers are certain to see, is essential to the success of your restaurant. Great restaurant menu designs can enhance a dining experience, help customers make satisfying choices and stimulate appetite. However, a menu is more than just a list of the dishes a restaurant has available; it’s alsoRead More »

5 Tips For Running A Busy Shift

5 tips for running a busy shift

Certain holidays and special events drive extra business for the restaurant industry. Summer is here and people will be keen to get out and about after a long, dark winter. Good weather and the right promotions should bring customers flocking to your establishment. How successful you and your staff are at handling customers during theseRead More »