Want to GSD? Then delegate…

Business man pointing the text: Delegate

Business organisations and teams exist for one reason only; to do jobs that are too large, too complex or too fast – changing for any one individual to do on his or her own. So why do so many managers within these organisations and teams still try to do everything themselves? Assigning work to othersRead More »

Putting the Pro into Procrastinate

why-do-people-procrastinate

I’m probably teaching my grandma to suck eggs, right? Everyone knows that if you spend your time surfing the web, or updating your Facebook page you ain’t gonna be getting sh!t done! But sometimes we do slip into bad habits and find we aren’t as productive as we could be. There could be many reasonsRead More »

Why Be A Temp with Back-2-Front

Students like you really like us. You will love that you have the flexibility to work around your studies whilst earning money to fund your nights out and treat yourself to a takeaway on the way back! There’s always the opportunity to pick up extra work during the holidays as well. All of our candidatesRead More »

Mystery Diner

diner

Using a mystery diner is a really effective way to assess your restaurant and the level of customer service that you offer. Mystery diners provide restaurants with regular in depth analysis of their service, plus an overall perception of their operation, through the eyes of genuine customers. Good mystery diners can be worth their weight inRead More »

The Follow-Up

Follow up 2

Every restaurant should have a good follow-up in place. Not only is this your chance to make sure your customer is happy with their experience, but it is also an excellent opportunity for your FOH staff to up-sell. All to often the follow-up can be forgotten, especially if you’re busy or short staffed. By havingRead More »

Sunday Roasting

roast

I have a little tale I’d like to share with you. Me and the family have been visiting the same restaurant for well over three years. We love it there and to be honest, I always order the same thing. Isn’t it funny how as humans we do this? Stick with what we know, takeRead More »

In The Hot Seat

Hot

The Hot Seat with Chloe Cann In this issue we are joined by none other than Back-2-Front Director, Chloe Cann. We caught up with her in between one of her many roles… Chloe started in the catering industry at age 15, working for a well known Pizza chain. Over seven years, Chloe worked in theRead More »