The Follow-Up

Follow up 2

Every restaurant should have a good follow-up in place. Not only is this your chance to make sure your customer is happy with their experience, but it is also an excellent opportunity for your FOH staff to up-sell. All to often the follow-up can be forgotten, especially if you’re busy or short staffed. By havingRead More »

Sunday Roasting


I have a little tale I’d like to share with you. Me and the family have been visiting the same restaurant for well over three years. We love it there and to be honest, I always order the same thing. Isn’t it funny how as humans we do this? Stick with what we know, takeRead More »

In The Hot Seat


The Hot Seat with Chloe Cann In this issue we are joined by none other than Back-2-Front Director, Chloe Cann. We caught up with her in between one of her many roles… Chloe started in the catering industry at age 15, working for a well known Pizza chain. Over seven years, Chloe worked in theRead More »