A selection of our clientele
Good managers do not appear overnight. Sometimes, restaurant managers need instruction and practice in order to effectively run the business, supervise employees and satisfy customers. Here’s ten ways in which restaurant managers can improve their business: Manage Costs Effectively In order to run a successful business, the managing costs are critical. These include labour, foodRead More »
The one piece of advertising that your customers are certain to see, is essential to the success of your restaurant. Great restaurant menu designs can enhance a dining experience, help customers make satisfying choices and stimulate appetite. However, a menu is more than just a list of the dishes a restaurant has available; it’s alsoRead More »
Certain holidays and special events drive extra business for the restaurant industry. Summer is here and people will be keen to get out and about after a long, dark winter. Good weather and the right promotions should bring customers flocking to your establishment. How successful you and your staff are at handling customers during theseRead More »
Ask most people to describe meetings at work and the adjectives likely to be used are, “boring”, “long” and “worthless”. This is especially true if you have a team who are itching to get into the kitchen and prepare for the day ahead. The last thing they want to do is sit and listen toRead More »
In this week’s blog we look at one marketing tool to avoid. Avoid offering general discounts to repeat customers This may seem like a strange thing to say and probably goes against a lot of people’s views on marketing for repeat customers, but in our experience discounting is probably the least effective marketing tool youRead More »
Did you know that although repeat guests typically only account for about 15% of a business’s customer base, they are usually providing at least 1/3 of the revenue? Regular customers are the most desirable patrons because they already like your product. They like it so much that they keep coming, and they also tend toRead More »
Kitchens and restaurants are busy, stressful places to work. When you employ staff to work within your business, chances are you will need to deal with at least one occurrence of work-related stress. Keeping an eye out for the signs of stress enables you to resolve any issues far sooner and far more smoothly thanRead More »
If you’re looking to keep on top of all aspects of your customer’s experience, consider using customer comment cards to help you. Comment cards are an opportunity for customers to both praise your restaurant and make suggestions. They offer instant feedback for servers, food and atmosphere. While you will receive criticism, many restaurant staff willRead More »
The summer holiday season is upon us and you may be thinking of hiring more staff to cope with the increase in demand during this period. We take a look at three things you can do to keep your temporary staff motivated and doing a great job. Pay them on time Make sure their timeRead More »
In the restaurant industry, empty tables are money down the drain. Empty chairs also send out a signal to potential customers that there is a problem with the establishment. If you can fill your chairs, every night, not only will you be a success, you’ll also look successful and that will generate even more business.Read More »
