Keeping your Restaurant Customers Loyal

Customer Loyalty

Customers can be divided into new customers and repeat customers. Attracting new ones is very important, but since over 60% of customers of a successful restaurant are repeat ones, it is evident where the focus needs to be placed. Customer savvy restaurants and bars are cottoning on to the fact that offering ‘loyalty incentives’ to their customer base drivesRead More »

Its All About The Follow Up!

Follow Up Waitress

It’s a fact of business life, and life in general, that just as we think we have everything under control, something comes out of the blue to pull the rug from under us. This is especially true in the restaurant business. I’ve no doubt that your restaurant is a well (olive) oiled machine that getsRead More »