Using mystery diners is a really effective way to assess your restaurant and the level of customer service that you offer. Mystery diners provide restaurants with in depth analysis of every aspect of the customer experience; from venue appearance and cleanliness, to service levels, to quality of food.
If bad practices are creeping into your operation, mystery diners can really help to pin point problem areas.
You don’t need to use an expensive company to provide you with mystery diners. Instead ask trusted friends, or colleagues from the restaurant industry, even loyal customers, to provide honest feedback.
Don’t be daunted about what questions you need to ask, we’ve got a FREE template that you can use, with industry standard questions included. The FREE template can be edited to cater for your exact needs; change or add questions whenever you want.
Download our FREE restaurant report template NOW