The Real Cost Of Bad Service


I’m lucky to eat out a lot. In the space of a week I could be chowing down on some bad pub grub, trying 
to remember which is the fish fork in a fine dining establishment and trying to eat cheesy pizza straight from the box. I think this puts me in a position toRead More »

The Follow-Up

Follow up 2

Every restaurant should have a good follow-up in place. Not only is this your chance to make sure your customer is happy with their experience, but it is also an excellent opportunity for your FOH staff to up-sell. All to often the follow-up can be forgotten, especially if you’re busy or short staffed. By havingRead More »